Overview
	Request for Technical Support Form

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Overview

Loftus IT provides verbal, written and/or electronic technical support via phone (+61 8 8304 8888), fax (+61 8 8364 2910) or e-mail correspondence to active Service Subscription customers for their Loftus HMS products. Active Service Subscription customers also receive FREE improvements and enhancements to the current version products during the subscription period.

Note: Work outside of support may incur a charge. For example, this may relate to items such as restoration of a corrupted database/file or creation of a unique feature for a particular system. A quotation will always be provided first and no work carried out until the specifications are agreed to by both parties and a purchase order is forwarded to Loftus IT.

An additional benefit of maintaining an active Service Subscription contract is that our support staff will assist the customer in the resolution of issues or potential problems that may occur outside the control of Loftus IT, for example:

	changes to an operating system
	printing problems
	a staff member accidently deleting or corrupting an important file
	new system controls that affect compatibility etc.

"What are your assets doing tomorrow?"

Copyright Loftus Computing Services Pty Ltd
hms@loftusit.com.au